Trolling Idaho - Damaged or Defective Product Return Policy

At Trolling Idaho, we take pride in the quality of our products. If you receive an item that is damaged or defective, we're here to help make it right. Please read the following policy carefully:

Eligibility for Return:

  • This policy applies only to products that arrive damaged or have a manufacturer's defect.

  • Returns for reasons other than damage or defect (e.g., incorrect size, change of mind) are not covered under this policy.

Timeframe for Reporting Issues:

  • You must notify us of any damaged or defective product within 7 days of receiving your order. After this 7-day period, we may not be able to process your return.

How to Initiate a Return:

  1. Contact Us: Please email us at trollingidaho@gmail.com with the following information:

    • Your order number

    • The name of the damaged or defective product

    • A clear description of the damage or defect

    • Attach clear photographs of the damaged or defective product and the packaging (if damaged).

  2. Review and Authorization: Our customer service team will review your request and the provided information. If your claim is approved, we will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how to return the item.

  3. Return the Product:

    • Securely package the damaged or defective item in its original packaging, if possible.

    • Clearly write the RMA number on the outside of the package.

    • Return the item to the address provided in our return instructions.

Return Shipping:

  • For verified damaged or defective products, Trolling Idaho will cover the cost of return shipping. We will provide you with a prepaid shipping label or instructions for reimbursement.

Resolution Options:

Upon receiving and inspecting the returned item, Trolling Idaho will offer one of the following resolutions:

  • Replacement: We will ship you a new, identical product at no additional cost, subject to availability.

  • Refund: If a replacement is not available, we will issue a full refund for the original purchase price of the damaged or defective item.

Exclusions:

  • Damage caused by misuse, negligence, accidents, or normal wear and tear is not covered under this policy.

  • Products that have been altered or modified are not eligible for return.

Important Notes:

  • We recommend retaining all original packaging until you are satisfied with your order.

  • Please allow [Insert Number] business days for your return to be processed after we receive the item.

  • Refunds will be issued to the original payment method used for the purchase.

If you have any questions regarding our Damaged or Defective Product Return Policy, please don't hesitate to contact us at [Insert Trolling Idaho's Customer Service Email Address Here].